# Refund Policy

**Effective Date:** 23rd April 2025

**Business Name:** PulpTech

This Refund Policy applies to purchases made through PulpMiner, a product owned and operated by PulpTech.

## 1. Credit-Based Model

PulpMiner operates on a credit-based model. All purchases are in the form of usage credits, which allow access to features and API generation within the platform. Credits are non-refundable once purchased, except as outlined below or required by applicable law.

## 2. Refund Eligibility

We may offer refunds **under the following conditions**:

- You were charged in error (e.g., duplicate transactions).
- You did not receive the credits you purchased.
- There were technical issues on our end that prevented the proper use of the service and were not resolved within 7 business days.

## 3. Non-Refundable Circumstances

We do not provide refunds for credits already used or for dissatisfaction with output, as editable previews are available prior to finalizing an API endpoint.

## 4. Subscriptions (if applicable)

If your plan includes a subscription component, you may cancel at any time. However, any unused credits or time remaining in the billing cycle are non-refundable unless otherwise required by law.

## 5. How to Request a Refund

To request a refund, please contact us at [hello@pulpminer.com](mailto:hello@pulpminer.com) and include your transaction ID and a brief explanation of the issue. Refund requests are typically processed within 5–10 business days.